Shipping policy
Shipping Policy
Thank you for shopping with KegelEase! We aim to provide a seamless shopping experience, and below you’ll find important information about our shipping process.
Order Processing
Once your order is placed, please allow 2-5 business days for processing. You will receive an email confirmation with tracking details once your order has shipped.
Shipping Time
Our shipping times vary based on location:
- United States: 7-15 business days
- Canada, Australia, United Kingdom: 10-20 business days
- Other International Locations: 15-30 business days
Please note that these are estimated times and may vary depending on customs and carrier delays.
Shipping Cost
We offer Free Shipping on all orders to ensure that you enjoy a hassle-free shopping experience.
Tracking Your Order
You will receive a tracking number as soon as your order ships. Please allow 3-7 business days for tracking information to update. You can track your package on our website or through the carrier’s tracking page.
Customs, Duties, and Taxes
KegelEase is not responsible for any customs fees, import duties, or taxes imposed on international shipments. These fees are the responsibility of the customer and vary by country. Please contact your local customs office for further details.
Delayed or Lost Packages
If your package is delayed or lost, please reach out to our customer service team at support@kegalease.com. We will work with the carrier to resolve any shipping issues. Please be aware that shipping delays may occur during high-demand periods or due to unforeseen circumstances.
Incorrect Address
Please ensure your shipping address is correct when placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If you need to make any changes to your address, please contact us as soon as possible after placing your order.
Contact Us
If you have any questions about our shipping policy or need assistance with tracking your order, please don’t hesitate to reach out to us at support@kegalease.com. Our team is here to help!